Contact Customer Service

Contact customer service at support@gamersnexus.net for order inquiries, return authorizations, product technical support (e.g. for Modmats), and general product information.

Payments

Methods of Payment: We accept Visa, Mastercard, American Express, Discover, and Paypal.

Currency: Prices on the website are displayed in USD. We ship worldwide, and orders are open to all international customers.

Return Policy

All products can be returned within 30 days of delivery. If you need to return or exchange anything, for any reason, contact us at support@gamersnexus.net. Returns must be pre-authorized via email. Returned items must be in new, unused condition to be eligible for an exchange or refund. We do not charge a restocking fee.

If your order arrives to you damaged or if it is missing parts, please contact us within 7 days of receipt and we will assist you.

MODMAT SUPPORT

If you have a question about our modmats, including technical questions, please first refer to the user guide. This also includes information on how to use the included grounding strap and common ground point. If this doesn't contain the answer you need, please email support@gamersnexus.net. Our Modmat warranty is detailed here.

Shipping Information + FAQ

Domestic Shipping (United States): Domestic delivery times vary, but typically take about 3-6 business days to arrive after their first scan.

APO / FPO / DPO: We offer shipping to all APO / FPO / DPO locations.

International Shipping: We ship worldwide and to all continents. International delivery times vary, but they typically take about 2 - 3 weeks after the first scan. Please note that each country has their own customs clearance process, and it is possible that you may be charged an import tax. The buyer is responsible for any taxes, duties, customs fees, and brokerage fees that may be charged. This money does not go to us and is not related to the shipping charges paid on our website, it instead goes to your country's customs office. We appreciate your understanding.

Shipping Costs: To calculate shipping costs, please add the desired items to the cart, then enter your shipping information. This will allow the system to pre-calculate your shipping costs, at which point you will be informed of the shipping cost.

Undeliverable and Unclaimed Orders: If your order is returned to us as unclaimed or undeliverable, we will be happy to arrange for a reshipment to you; however, we will need to recollect the original shipping charge.

Processing Times: We usually try to process orders within approximately 1-5 business days; however, we ask that you please be patient if there are delays due to recent large product launches or newly stocked backorder/preorder items. Purchases are shipped in the order that they are received. We will ship every order as quickly as possible.